Please be advised that over the Christmas period, it may take longer than usual to get back to you. We shall endeavour to respond to your query as soon as we can.
If you have an urgent query please contact the relevant department on the following numbers:
  • Contact HMRC Imports and Exports General Enquiries for help with questions about importing, exporting and customs reliefs on 0300 322 9434. For further information can be found on this link on GOV.UK.
  • Contact HMRC Imports and Exports Excise Enquiries on 0300 200 3700 for queries on alcohol, tobacco, fuel duties, warehousing and moving excise goods. Further information can be found in this link on GOV.UK.
  • Contact the DVLA about Driving Licence Enquiries on 0300 790 6801. Further information can be found in this link on GOV.UK. (EXCEPT 24th-28th, 1st & 3rd Jan)
  • Contact DVSA on 0300 123 9000 (EXCEPT 24th, 29th, 30th, 31st) for queries on vehicle operator licensing. Further information can be found in this link on GOV.UK.
  • Contact DVSA on 0330 678 1117 (24th till 1pm, 31st till 1pm) for queries on international Road Haulage Permits. Further information can be found in this link on GOV.UK.
  • Contact the Office for Product Safety and Standards on 0121 345 1201 for consumer product safety and business, national and local regulations. Further information can be found on this link on GOV.UK.
  • Contact the Medicines and Healthcare products Regulatory Agency (MHRA) Customer Service Centre on 020 3080 6000 for enquiries relating to the Agency’s planning and procedures from 1 January 2021. Further information can be found in this link on GOV.UK.
  • For Defra topics please visit our contact page for further information around who can assist you with your query. Contact Defra - GOV.UK (www.gov.uk) Please be aware our helplines will be closed for enquiries for the period 25tth Dec – 28th Dec. From 1 January our new Catch Certificate helpline will be operational 24/7 and Chemicals helpline will be available 9-5. However our other helplines will be closed for enquiries for the period 1st – 3rd January.
  • Contact the Intellectual Property Office on 0300 300 2000, for help with trademarks, patents, copyrights, designs, law and practice and IP crime and infringement. Further information can be found in this link on GOV.UK.
  • Contact the BEIS business support lines listed below for help and support for your business (EXCEPT 25th, 26th, 27th, open 10am-4pm 1st and 2nd, closed 3rd). Further information can be found in this link on GOV.UK.
    • England - 0800 998 1098
    • Scotland - 0300 303 0660
    • Wales - 0300 060 3000
    • Northern Ireland - 0800 181 4422
  • For confidential and impartial advice on consumer issues contact Citizen Advice (for consumer rights) on 0808 223 1133 or online through this link.
  • Contact the Home Office UK Visas & Immigration helpline on 0300 790 6268 for citizenship and nationality enquiries. Further information can be found in this link on GOV.UK.
  • For information for applicants to the EU Settlement Scheme contact the Home Office EU Settlement Scheme application resolution centre on 0300 123 7379. Further information can be found in this link on GOV.UK.