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Posted Thu, 14 Jan 2021 09:12:57 GMT by HM Government Admin1
Q.1 Can you share the year to date and prior year volumes of ROW freight at the borders? This way we can understand if a wider problem is possible in the coming weeks or months...
A. In 2020, for Q1 there were 444,000 departures from the Dover Straits, for Q2 there were 364,000 departures from the Dover Straits and for Q3 there were 438,000 departures from the Dover Straits.
Posted Thu, 14 Jan 2021 09:13:39 GMT by HM Government Admin1
Q.2 Who do we raise our concerns regarding EHC capacity with?
A. You should contact APHA if you are experiencing issues with EHCs. 
You can contact them on: and 03000 200301
Posted Thu, 14 Jan 2021 09:14:18 GMT by HM Government Admin1
Q.3 Can we have an update on the number of Kent access permits that have been issued and separately across the UK is the number of haulier 'turn backs' at outbound Ro-Ro ports falling/increasing?
A. A press release with some general information was previously issued here. We will be sharing further general information regarding turnbacks at daily stakeholder calls. 
Posted Thu, 14 Jan 2021 09:15:20 GMT by HM Government Admin1
Q.4 I asked a question on EAD bar codes but the response given has not answered the question. Can you advise when to print the MRN as a barcode on a EAD (or pseudo-EAD) for a direct export, i.e. for a full export declaration. A. HMRC advised that they will be in touch with you direct to make sure they have fully understood your question and provide the right answers.
A. An EAD is not normally required for direct export from the UK. Whilst the EAD contains the MRN that is required for indirect exports from Northern Ireland. (Union Customs Code legislation only requires the MRN.)
An EAD should not be printed before Customs clearance is granted (permission to progress (P2P)), however it is recognised that there are circumstances where printing the EAD is necessary earlier than when Customs clearance is granted. This will be when the EAD needs to accompany the goods to the border. As such, CHIEF will allow an EAD to be printed prioe to P2P. In such istances however, the printing of the EAD does not constitute Customs clearance and receipt of the P2P message confirms Custom clearance. 
Posted Thu, 14 Jan 2021 09:15:58 GMT by HM Government Admin1
Q.5 Would very much like to know flow numbers and turnbacks please. A. Unable to provide this information due to commercial sensitivities.
Posted Thu, 14 Jan 2021 09:16:13 GMT by HM Government Admin1
Q.6 We are still hearing there are problems with NCTS - is there an update?
Posted Thu, 14 Jan 2021 09:16:38 GMT by HM Government Admin1
Q.7 What is an export help certifier please A. Apologies, you may have misheard -we were referring to "Export Health Certificate"
Posted Thu, 14 Jan 2021 09:17:17 GMT by HM Government Admin1
Q.8 Noted 10% turnbacks at Holyhead. What about Fishguard and Pembroke Dock?
A. There is no turnback data available for these locations. 
Posted Thu, 14 Jan 2021 09:21:57 GMT by HM Government Admin1
Q.9 Hello, Would you have more details on the UK rules on reusable packaging exemption procedure for A/C containers and ULD between UK/EU, and how it will work in practice, please? From EU side, we understand as long as these are not listed on a transport document it is an oral type-like declaration, and admitted as transport materials after getting authorized by the local customs of the MS as per art. 203 of the UCC. Thank you.
A. HMRC published information on re-usable packaging including the process for a simplified process
Posted Thu, 14 Jan 2021 09:22:52 GMT by HM Government Admin1
Q.10 Could you repeat the point on LMN and box 51?
A. HMRC have heard from industry and French customs officers that hauliers are arriving without the correct transit or import documentation. What seems to be happening is that hauliers are presenting one Local Reference Number (LRN) when starting transit movements at GB Offices of Departure. This is fine if a vehicle is travelling with all of its consignments captured under one Transit declaration. However, if a vehicle is carrying multiple consignments under different transit declarations but does not present all of their LRNs, the goods will be held on arrival in in the EU. On Box 51, French authorities have notified us that several vehicles have arrived in France either without an Office of Transit listed in Box 51 or with an incorrect OoT. If a trader arrives in France without the correct Office of Transit listed, we understand that SI Brexit – their new digital border system – will hold the goods. This is because the local NCTS will not have a record of the transit movement or be able to complete Office of Transit digitally, unless this location is declared at the Office of Departure. The French system will need to manually request this data from the original Office of Departure and then process the movement. To avoid this issue, traders must ensure that they are declaring every Office of Transit en route – this means listing the port of entry into every new customs territory.
Posted Thu, 14 Jan 2021 09:24:27 GMT by HM Government Admin1
Q.11 Northern Ireland - TSS Supplementary Declaration functionality available 'end of Jan' - ALL SD's deadline is 06/02?
A. HMRC is working with TSS consortium to develop the supplementary declaration process as a priority. Our target date for this process to be available is early February. We will keep TSS users up to date as this progresses and give them as much notice as possible so they can prepare for the functionality going live. 
Posted Thu, 14 Jan 2021 09:25:49 GMT by HM Government Admin1
Q.12 Could you repeat the EAD info please?
A. Export Accompanying Documents: across both the French (SI Brexit) and UK systems (GVMS) we have noticed that traders have been inputting Movement Reference Numbers (MRNs( from Export Accompanying Documents, rather than from Transit Accompanying Documents. This means that the Office of Transit cannot be completed on arrival into the new customs territory and is creating systems errors which may result in goods being held. The French have published high level guidance on this – we have taken away an action to provide more detail on the error and provide clearer guidance to traders. - For now, we’d ask you to remind your members that for transit arrivals in GB, GVMS requires that traders moving goods under transit must submit a Goods Movement Reference at the EU port of departure – this must contain all transit accompanying document MRNs and should not contain EU EAD MRNs. As per the French leaflet, goods arriving in France or the EU must submit an import declaration, transit declaration or logistics envelope, and must not submit UK EADs.
Posted Thu, 14 Jan 2021 09:26:29 GMT by HM Government Admin1
Q.13 Could you please repost link to helplines?
A. HMRC Customs & International Trade Helpline - 0300 322 9434 HMRC Imports and Exports General Enquiries - 0300 200 3700
Posted Thu, 14 Jan 2021 09:30:10 GMT by HM Government Admin1
Q.14 You mention that you recognise issue on supply of EHC's can you say more about the plan to address this issue?
A. I can see that you emailed us on 23 February 2021 to say that you are not able to provide further content/clarity behind this question. We have contacted a number of different policy leads within Defra to provide a response and unfortunately without further clarification of this question we are unable to do so. We have now marked this as closed. 
However for further information on EHC's you can find guidance here: 

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