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Posted Thu, 14 Jan 2021 16:56:34 GMT by HM Government Admin1
Q.1 What is the difference between green and amber permits please? A. Kent Access Permits are digitally issued to drivers who receive a "green" or "amber" result from the Check An HGV service. Green = all relevant documentation has been declared present and goods may be taken to the port. Amber = documentation has been declared present but goods can only be taken to the port after the driver has gone to an Office of Departureto complete customs processes and obtain a MRN barcode.
Posted Thu, 14 Jan 2021 16:57:14 GMT by HM Government Admin1
Q.2 Would you please explain precisely was the issue at Waterbrook yesterday? A. Excess traffic owing to hauliers having COVID-19 tests at the nearby Waterbrook park estate.
Posted Thu, 14 Jan 2021 16:57:31 GMT by HM Government Admin1
Q.3 Is there a plan at Waterbrook to split the import and export lanes, three hour waits at the site currently and drivers standing in the elements with minimal social distancing being adhered too. Could Border Force address this and have an import and export split to allow the operations to be improved?
A. The main issues with traffic for Waterbrook relate to much higher demand there, but lower at other IBFs (with Covid testing at the adjacent Sevington site adding to the complexity). HMRC is strengthening communications and guidance to direct drivers appropriatley. The overall levels of transit demand at sites are manageable and dwell time is now under two hours with time exception of peak periods. The opening of the larger DfT owned sites at Sevington for transit procedures in mid-February will help continue to ease the current pressures around Waterbrook. 
In addition, the main office is being used for dropping off paperwork and we are using a seperate office for the collection of paperwork, thereby splitting the queues. Drivers now have the use of one of the inspection sheds to wait in so they are not standing in the open air. They are also encouraged to socially distance at all times and the numbers of drivers allowed in the office at any one time is restricted to support this. 


 
Posted Thu, 14 Jan 2021 16:57:43 GMT by HM Government Admin1
Q.4 When can you share the split of turnback % between Covid testing and Documentation issues. Would be useful to see the trends here?
A. We will be sharing general information regarding turnbacks at the daily stakeholder calls. 
Posted Thu, 14 Jan 2021 16:57:55 GMT by HM Government Admin1
Q.5 Can you be a bit more specific on the volume of turnbacks at Holyhead and at other ports. Are they more or less than the 10% you reported yesterday?
A. Same answer as Q.4
We will be sharing general information regarding turnbacks at the daily stakeholder calls. 
Posted Thu, 14 Jan 2021 16:58:05 GMT by HM Government Admin1
Q.6 Do you have updated information on volumes entering France which are diverted into the orange lanes? Earlier this week 20% was given.
A. We are continuing to monitor the volumes of HGVs that are sent to the "orange lane"upon arrival in France and will share further details of identified causes and mitigations during future stakeholder calls. 
 
Posted Thu, 14 Jan 2021 16:58:43 GMT by HM Government Admin1
Q.7 Can the webinars be recorded and posted so we can watch later please?
A. The webinar was recorded and BPDG will be publishing as soon as possible and will let you know when it it available.
Posted Thu, 14 Jan 2021 16:59:16 GMT by HM Government Admin1
Q.8 We've been told it NCTS was down this am is that correct? A. No - Any service downtime on NCTS would be notified here: https://www.gov.uk/government/publications/new-computerised- transit-system-ncts-web-service-availability-and-issues
Posted Thu, 14 Jan 2021 16:59:58 GMT by HM Government Admin1
Q.9 Is there any news yet on Returned Goods Relief and whether that can be used to assist with the Rules of Origin issue for EU goods consolidated in the UK and re-exported to the EU. A. The Returned Goods Relief guidance can be found here: https://www.gov.uk/guidance/pay-less-import-duty-and-vat-when-re- importing-goods-to-the-uk-and-eu
Posted Thu, 14 Jan 2021 17:00:19 GMT by HM Government Admin1
Q.10 Can HMRC also produce guidance om reimbursement of tariffs inadvertently/wrongly paid please? A. You can find the guidance here: https://www.gov.uk/guidance/refunds-and-waivers-on-customs-debt
Posted Thu, 14 Jan 2021 17:00:33 GMT by HM Government Admin1
Q.11 What is the legislative reference for the need for these 'commis' in the official controls import legislation? Or is this just a French requirement?
A. "Commis" relates to the European Community (EC) Comission Regulations. GB has now left the single market and European Customs Union, therefore this is a French requirement. 
Posted Thu, 14 Jan 2021 17:04:13 GMT by HM Government Admin1
Q.12 It was great webinar - when can we get the recording and slides? A. BPDG will be publishing as soon as possible and will let you know when it it available

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