Skip to main content

This is a new service – your feedback will help us to improve it.

Posted Wed, 06 Jan 2021 12:29:05 GMT by HM Government Admin1
Q.1 With Brexit, according to the new rules, certain EU suppliers have to provide a UK address on their packaging. This applies e.g. for food (deadline 30 Sep 2022) and other products such as candles in line with product safety law. It is not clear whether or not these companies need a UK establishment to comply with this UK address request or if an address such as this would be sufficient as we would know who to contact in case of a complaint or problem with a BE manufacturer. We have been doing this for years for BE and LUX banks e.g. who have no UK establishment and for whom is the processing agent. It works perfectly fine as inspectors can come and see us and mail is opened and scanned to the BE companies. The standard answer we get is that the importer’s address should be used but in many instances, the importer is in actual fact the BE company who has a UK VAT number but not UK establishment. Also, is there a transition period for having this address on the packaging. For Food it is clear but what for other instances?
A. From 1 October 2022, pre-packaged food or caseins sold in GB must include a UK address for the Food Business Operator (FBO). For the purpose of Article 8(1) of the Food Information to Consumers Regulation retained in UK law, an FBO is the business responsible for marketing the food and must also either be established in the UK or, if not established, the importer based in the UK is the FBO responsible. This must the importer who actually imports the specific products concerned. To be "established", the FBO must have a physical presence in the UK by way of a unit of food business which needs to be able to take responsibility for the goods and for the presence and accuracy of the food information on the label on the goods presented to the consumer in the GB market. Under general food law, a "food business" means any undertaking, whether for profit or not and whether public or private, carrying out any of the activities related to any stage of production, processing and distribution of food and a "food business operator" means the natural or legal person responsible for ensuring that the requirement of food law are met within the food business under their control. To meet the purpose of regulatory provisions the name and the address of the FBO given must be genuine and substantive enough to enable the FBO or the importer to be contacted directly, quickly ans easily concerning any issues arising from their product and to allow enforcement notices to be served if necessary. In order for the BLCC, or any other organisation, to be the name and address of the food label, it needs as a matter of fact to fulfil one or the other of the conditions set out in the legislation; being the FBO established in the UK and therefore the name or business name under which the food is marketed; or being, again as a matter of fact, the importer of the food into the UK. It is unlikely that an EU Chamber of Commerce with offices in the UK acting for a European FBO which is ot established in the UK simply for the purposes of forwarding information to them will be interpreted by GB Local Authority Trading Standards Officers as being suffcient. Until 30 September 2022, prepacked food and caseins can continue to use and EU, GB or NI address for the FBO on the GB market. You can further information about food labelling here: Food labelling: giving food information to consumers- GOV.UK  (
Posted Wed, 06 Jan 2021 16:39:11 GMT by HM Government Admin1
Q.2 Are you seeing turnbacks on the GB to NI route, due to incomplete submission data?
A. Freight volumes remain low since 01/01 as expected however freight volumes at the short straits are up 30% as of 06/01. There have been some turnbacks but not many and the turnbacks at the Port of Holyhead have been owing to hauliers not being border ready. 
Posted Wed, 06 Jan 2021 16:39:49 GMT by HM Government Admin1
Q.3 Can Airlines continue to use 'green stripe' tags for luggage either for a short amount of time or indeed until stocks are finished, before using white labels?
A. Airlines must cease using the green baggage tag if they have not done so already. All hold baggage moving from GB airports from 01/01/21 must use a white baggage tag which are the tags used for hold baggage departing from countries that are not loacted within the EU. 
Posted Wed, 06 Jan 2021 16:40:26 GMT by HM Government Admin1
Q.4 There has been an issue with IT at the French side impacting SPS loads intended to go to Calais [due to Calais-Boulogne not being listed on Traces]. Are assured by France that this is resolved - is that UKG understanding?
A. HMRC are aware of issues on the French side with NCTS. There was a positive meeting on 15 January 2021 between HMRC, French counterparts, BPDG and the EU Commission. 
HMRC are working with French Customs on this issue to make improvements as quickly as possible. Guidance is available here:
Posted Wed, 06 Jan 2021 16:40:46 GMT by HM Government Admin1
Q.5 We have been told that we were averaging 1,000 vehicle per day through the Kent Corridor for the first 4 days, is it still at this level?
A. Since 1 January 2021 the average for departures from Port of Dover and Eurotunnel have increased. The average vehicle per day is sitting around 2,900. 

Posted Wed, 06 Jan 2021 16:41:03 GMT by HM Government Admin1
Q.6 There seems to be (have been?) a problem with GMRs (at least Cairnryan-NI). What is being done to resolve this, please?
A. GVMS is operating fully and as expected. There have been some issues with users lodging the wrong carrier/haulier details with TSS which has led to them not getting the right EORI number back to put into GMR. TSS are contacting all users affected by this to resolve. 
Posted Wed, 06 Jan 2021 16:41:24 GMT by HM Government Admin1
Q.7 Lots of units to Ireland are not coming to port as they dont have PBN's. It is not just about the turnarounds
Posted Wed, 06 Jan 2021 16:42:02 GMT by HM Government Admin1
Q.8 Is the PBN issue only an IE ports issue or also an EU (FR, NL, BE issue to)
A. It was only an issue affecting Irish ports and goods being moved from GB into Irish ports. 
Posted Wed, 06 Jan 2021 16:43:01 GMT by HM Government Admin1
Q.9 We have seen slow response of the ICS sytems secondly when thousands of ENS lines generated w the system blocks, a bulk load option should be made available
A. ENS declarations are required, and have been since 1 January 2021, for all freight crossing from GB into the EU. If the entry point into the EU is France, and the declaration is made into the French Import Control System (ICS)- this is done using a EDI only. The ENS declaration is the responsibillity of haulier for accompanied freight and the carrier for unaccompanied freight, or via a 3rd party with their knowledge and consent. This is a separate process to the provision of the Movement Reference Number on either the transit accompanying document or French customs import declaration, the scanning of which is done at check-in (ferry operator) and at the Eurotunnel pitstop. It is also covered in the terms and conditions of carriage of the operators for accompanied freight. 
Posted Wed, 06 Jan 2021 16:43:31 GMT by HM Government Admin1
Q.10 The Check an HGV website link takes you straight to the Kent Access Permit. How do hauliers traveling via other routes check their HGV is border ready?
A.The Check a HGV service can still be used by hauliers who are exporting goods via ports other than Eurotunnel and Dover. It can assist in confirming whether the haulier has all the requisite paperwork needed to cross the GB border in an HGV and thus be border ready. Upon clicking the Check an HGV website link and then "start now", you will be taken to the nect page where you will be presented with the option of selecting "Other Ports in Great Britain" when asked "Where are you departing Great Britain?". This option should be selected rather than the "Port of Dover or Eurotunnel" option and the subsequent follow on questions will help asscertain whether or not the haulier is ready to cross the border into the EU. 
Posted Wed, 06 Jan 2021 16:43:44 GMT by HM Government Admin1
Q.11 We have raised issue with checks in Spain for goods moving to GB, is that also being investigated?
A. We are unable to comment on checks EU Member States undertake.
Posted Wed, 06 Jan 2021 16:44:06 GMT by HM Government Admin1
Q.12 Port Health are detaining containers at Felixstowe and not responding to telephone calls or emails - some support would be appreciated
A. You should contact APHA if you are experiencing issues.
You can contact them on: and 03000 200301
Posted Wed, 06 Jan 2021 16:45:25 GMT by HM Government Admin1
Q.13 Please could you advise what documents are required to travel with the load into NI and ROI? We believe we can upload a manifest (packing list) on TRACES for goods containing P&R / SPS in NI but do we need documents for all other goods. NB: ROI customs have said not but official guidance would be great.
A. Please see guidance here:
Posted Wed, 06 Jan 2021 16:46:14 GMT by HM Government Admin1
Q.14 Could you share the address of the on line forum logging all reported issues/questions again? Many thanks
A.For questions please use = To report issues please email our enquiries inbox at :
Posted Mon, 25 Jan 2021 14:11:55 GMT by HM Government Admin1
Q15. Reports of loads coming out of France at Calais and Dunkirk being subject to lots of checks by the French authorities before being allowed to proceed to UK Border. A company bringing loads from Belgium was intercepted at both Dunkirk and Calais all paperwork checked and trailer opened (3 separate times) - why would they be doing this - UK authorities checked nothing except passport (as expected)? A. We are unable to comment on checks conducted by the French authorities
Posted Wed, 27 Jan 2021 10:02:00 GMT by HM Government Admin1
Q.16 Seems to be operational problems in France with seafood freight as well as systems ones. Who should we be raising these with to get these resolved? This is perishable material that loses its value extremely quickly. A. We are logging and responding to concerns of businesses involved in the export of fish and shellfish, which are highly perishable goods. Our priority is to keep exports moving. However, on 19 January we also announced a £23 million fund to support seafood businesses across the UK where they have experienced a verifiable loss due to failures in the EU export processes. Support is available from 1 January 2021. It will be open to small and medium enterprises and the maximum claim available to individual operators will be £100,000. You will find more details on the support fund at: Please note that the information provided on GOV.UK is constantly being updated to support businesses with accurate and timely information; any link provided is accurate and up to date at the time of this response.

You must be signed in to post in this forum.