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We are having problems getting a delivery from UK to Germany where the customer being invoiced is based in Galway. The company in Galway have purchased the products from us to be delivered to their customer in Germany. Can someone advise what the customs forms should say? We have delivery address as Germany, and the contact/consignee address as the company in Ireland and are using their EORI number which begins with IE but the shipping company are rejecting it saying both addresses need to be the same.
Can anyone help?